Nakisha
Founder, Craft Club Co.
Nakisah came to A&O after a couple of varied experiences with other 3PLs and with a brand that was ready to jump to the next level.
Connect your shopping cart to our shipping services
Our fulfilment services integrate seamlessly with your e-commerce store to sync orders, inventory and shipping data. Spend less time fulfilling orders and more time growing your ecommerce business.
Choose a fulfilment supplier that offers you:
Order syncing
Automatic inventory updates
Tracking numbers updated on order dispatch
To get started, fill out the form below:
Features
Seamless integration with your store
Our platform deeply integrates your platform with our fulfilment team to make fulfilment a breeze and provide peace of mind.
Configure product bundles
Bundles are imported into your 3PL portal automatically so that you can assign the inventory items that should be fulfilled when each bundle is purchased.
Map different shipping methods
Our system will identify the shipping method chosen by your customers and automatically assign the correct shipping method to meet your customer expectations every time.
Hold fraud risk orders
Our platform picks up orders that are marked as a fraud risk by your platform (subject to availability). We won't fulfil these orders until you have either released them or cancelled them pending your review.
We'll never let you down!
Our Services
We provide a full range of 3PL & fulfilment services in Australia
Are you looking for more information about our 3PL services? Scroll down to find your answer. If you want to ask us your question, please contact our team!
Store Goods
Store goods by categorising, labeling, and arranging them systematically in designated storage areas according to inventory management protocols and client specifications.
Pick & Pack
Pick and pack goods by efficiently selecting items from inventory, carefully packing them according to client requirements, and preparing them for shipment with accurate labelling and documentation.
Ad-hoc Fulfilment
Ad hoc fulfilment involves preparing kits in bulk for marketing campaigns and large batches of pre-orders. Our hand-line team can complete any manner of reworking, kitting, relabelling and bundling to suit your requirements.
Shipping & Returns
Manage shipping and returns by coordinating the efficient transportation of goods to customers and handling return logistics with prompt processing and appropriate restocking procedures.
Our Reviews
Check the reviews of our third-party logistics 3PL services
These reviews showcase the quality of our services and the satisfaction of our clients. We have gathered feedback from various industries and companies, highlighting the versatility and adaptability of our 3PL solutions.
Vee
Founder, Nursely
Vee came to us with her brand making strides and brimming with enthusiasm for her business.
Lina and Gareth have been a pleasure to work with. They have made our 3PL fulfilment a breeze!! Highly recommend to anyone.
Michael H Always a pleasure. Friendly and quick communication, and of course the printed project was of fantastic quality. Thanks again, A&O!
Evelyn R The team provided an outstanding level of service which included a number of late changes to scope. I cannot recommend them highly enough.
Simon H Exceptional service and execution from the team at A&O thank you Lina for everything, we look forward to working with A&O into the future.
Georgia P Really easy process to discuss requirements and get a quote. The team was very flexible and delivered exactly what we asked for. Thanks!
Mike E Lina and the team are so friendly and helpful, and the work they do is outstanding, you couldn't ask for a better service!
Amelia B
How We Can Help
We solve the most common 3PL and fulfilment needs
The following 3PL needs are widespread. We meet all these needs and cover them all fast and efficiently.
Need
Need to migrate from a different 3PL provider
Solution
A&O 3PL moved customers to our warehouse and systems for reasonable pricing, flexible contract terms, personalised service, and issue solutions.
Need
Need to take logistics operations out of your lounge room
Solution
A&O has helped clients grow by giving space. A&O assists early-growth e-commerce companies focus on product development and company growth by solving logistical concerns.
Need
Need freedom to launch promo campaigns and a responsive 3PL
Solution
A&O knows that businesses needs to conduct ad-hoc promotions like a Golden Ticket during peak sales and other times. A&O streamlines tactical logistics to maximize campaign impact in given time.
Need
Need support in troubleshooting issues with stock deliveries
Solution
The A&O warehouse manager is available to help with the odd issues that arise from time to time. Our clients have benefited from a quick phone call to address issues in real time rather than a drawn out email chain that could take days to resolve issues.
Need
Need ad-hoc collateral to add to orders
Solution
A&O has a strong history in printing, and has the facilities to produce printed collateral to add to orders. Whether it be offer based postcards, thank you cards or an A5 brochure cross-sellinng other products to your customers, A&O has the capabilities to print & fulfil such requests. Talk to us about levelling up your orders.
Our Process
How can you get started with our 3PL services?
Let’s outline your business requirements, establish clear business goals, optimise the final 3PL cost for your business, and embark on a logistics management journey together.
Connect platforms with integrations for 40+ E-commerce platforms
Get your Shopify, Amazon or eBay fulfilment for your business. We integrate with all the main e-commerce platforms and then some, meaning seamless order fulfilment and tracking information in real time.
Store your products in our warehouse, ready for further shipping
To store your products in our warehouse, prepare them for further shipping by categorising, labelling, and organising them according to inventory management protocols, ensuring they are readily accessible for efficient fulfilment.
Get your products assembled and sent to your customer with minimal fuss
We simplify the process so that your goods can be sent to your customers quickly and easily. We provide clear assembly instructions, coordinate efficient packaging, and utilise a reliable shipping service for timely delivery.
Pricing
Choose competitive pick & pack costs
Whether you are a startup or a scale-up, managing pick and pack processes in-house can be time-consuming and expensive. However, by partnering with a reliable 3PL provider, you can streamline your fulfilment operations and reduce costs.
3PL for Start-Ups
100-300 orders per month
Start your new retail enterprise unencumbered by time and resource to fulfil your own orders.
Starting from
A$4.20
Pick & pack fees per orderIncluding:
- Ecommerce platform integration
- Tracking number confirmation
- Despatch within 24hrs
3PL for scale-ups
300–1000 orders per month
Propel your venture to the stratosphere with dependable 3PL service and preferred shipping rates.
Starting from
A$3.80
Pick & pack fees per orderIncluding:
- Automated reports
- Product bundles
- Additional inserts
- BYO packaging
Established retailers
1000+ orders per month
Trust A&O to ensure that your orders are shipped on time with unwavering accuracy—even in peak periods.
Starting from
A$3.00
Pick & pack fees per orderIncluding:
- Regular performance reports
- Multiple stores/marketplaces
- Multiple admin users
- Additional inserts
- Same-day despatch
Our Experience
A&O—your dependable 3PL specialists
Why do other companies trust A&O and grow their businesses with us? Find a few reasons below.
Seamless communication between your team and ours
- Seamless team integration, offering service like an extended in-house team.
- Dedicated to understanding and achieving your goals at every step.
- Clear understanding of who to connect with and troubleshoot questions when they arise
Uncompromised pick & pack accuracy and consistency
- Proven track record of consistently meeting deadlines.
- Partnership with Australia Post as a Bulk Mail Partner ensures quality.
- Experienced handling ensures smooth fulfilment of every order.
Secure, clean and organised warehouse
- Clean, organised warehouse increases efficiency and safety.
- Results in faster processing, less inventory loss, and higher customer satisfaction.
- Optimises operations, significantly boosting profitability.
A decade of valuable and extensive experience in 3PL
- 10th year in business, expanded to include 3PL alongside Direct Mail.
- Over 20 years of distribution experience.
- Trusted by over 700 organisations, including global brands.
Level up by adding personalised direct mail
- We have history as a mail house, offering extensive experience in direct mail printing.
- Specialise in adding personalised communications to orders, like Thank You cards.
- Enables ongoing customer engagement post-purchase.
Get Ready for your Quote
Here are a few pieces of info we need to assess your 3PL requirements and pull together a quote:
- Your order volume per month
- Number of SKUs you have
- Size of your products
- Number of pallets of stock you have
- your e-commerce platform, like Shopify Ebay etc.
About us
Meet your 3PL Superheroes
Our 20+ years of distribution knowledge now supports our 3PL and Direct Mail offerings. This journey has made us a valued partner to over 700 Australian and international organisations, including some of the world's most renowned brands.
Your Extended Team
Seamless team integration, offering service like and extended in-house team. Dedicated to understanding and achieving your goals at every step. Clear understanding of who to connect with and troubleshoot questions when they arise.
Uncompromising Quality
We guarantee quality with our history of meeting deadlines and our Bulk Mail Partner status with Australia Post. Our expertise assures that any job we manage for you will go better than expected.
20+
Years in distribution
5m
Packages delivered monthly
26
Friendly fulfilment experts
700
Valued customers
Learn More
3PL Frequently Asked Questions
Are you looking for more information about our 3PL services? Scroll down to find your answer. If you want to ask us your question, please contact our team!
What technology do you use for logistics and inventory management?
We use software for WMS and 3PL distribution by one of the world’s leading logistic software companies, allowing you to log in to check your dashboard of activity in real time. Once logged in you will see the activity of your orders moving through the warehouse and out for delivery. Each month we provide you with detailed reporting allowing you to optimise your business as required.
How do you handle communication and reporting?
Reporting is easy and always at your fingertips via your client dashboard. This gives a real time account of your order status and can be filtered to get into more granular detail. Should you need more comprehensive analysis, you’ll have your account manager on hand to help you break down the stats and provide insight into how your logistics are performing.
How do you ensure the security and safety of goods in storage?
Our warehouse is set up with a robust series of security measures to ensure our client’s stock is kept safe. We use CCTV, back to base alarm system and security gates to prevent theft, and ensure our fire safety is up to code to keep the risk of fire low.
Can you provide customised logistics solutions tailored to our specific needs?
Yes! During our discovery process we try to understand the minute details of your operations so that we can design a logistics solution for your unique business requirements. This may result in a customised pick face arrangement, be flexible for different promotional activity or a number of customisations designed to make your business more efficient.
How do you deal with logistics questions or issues that arise?
We have vowed to never let our customers down, and that means we’re ready to field your calls. In addition to their account manager, our clients have benefited from direct access to our warehouse manager and staff to quickly talk through and solve issues as they arise. Our staff are extremely knowledgeable and care about the success of each order, ever willing to help out if needed.